Please select a category or scroll down the page to view FAQs:

• Signing In
• Delivery
• About Us
• Products
• Technical
• Buying From Us
• Navigation

Signing In

How do I sign in?

A: Click the "sign in" tab in the navigation bar at the top of the screen and complete the registration form. This gives you immediate access to on-line savings.

What benefits does signing in offer?

A: Signing in gives you great price savings on many of our products. Just look for "on-line price" in the product catalogues. You will also be able to save items for later purchase, change your delivery address, amend your personal details and change your sign-in password.

Can I apply for Member Plus membership?

A: No. This facility is only available to specific groups by invitation.

I have a Members Plus registration code. What do I do with it?

A: Sign in and make sure you enter the code in the correct part of the registration form. Whenever you return to the site and sign in you'll get Members Plus benefits.

Can I cancel my registration?

A: Yes. Just use the feedback form.

What if I want to change my password?

A: If you want to change your password you can press the "change your password" button at the customer services page.

What if I forget my user name or password?

A: If you forget your password you can press the "remind me" button at the password entry page. If you forget your user name or still cannot remember your password after the "remind me" page, you can either re-register at the "sign in" page or contact us to give you a new password.

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Products

What is Today Only?

A: Every day we select a product from our range and offer an additional discount for purchases on that day only! You will need to buy online (as these offers are for web shop customers only) and within the Today Only offer period. Sorry, these are extra special offers and we cannot make any exceptions.

Do you have a product search facility?

A: Yes, at the top of the screen. The product search matches keywords entered to all product names and descriptions held in our catalogues. The search is not case sensitive and, unlike search engines, you cannot refine your search with AND or OR operators, nor use quotation marks to look for a specific phrase. Don't use plural keywords (e.g., camcorder bags) as product names will be singular (e.g., Vivanco Camcorder Bag). Partial words are acceptable -- using phone will bring up products related to telephones, headphones and microphones.

When will I see some new hot deals?

A: New hot deals are published frequently.

Will you be adding other product lines?

A: Yes. Over time we plan to offer an ever-increasing product range. Keep checking back. 

Do you have items in different colours or specifications to those shown?

A:  No, sorry. We can only supply products as described.

Are the prices quoted inclusive of VAT?

A:  Yes, all prices include VAT.

Do you offer a guarantee on products?

A: All products are supplied with the manufacturer's guarantee.

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Buying From Us

Do we have a price promise?

A: Our commitment to our customers is to offer a growing range of quality accessories for multimedia, computing, telecoms and audio visual products at very competitive prices.

What is the security on the site for payment by credit card?

A: See our security policy.

What do I do if I don't like the product I've bought?

A: See our returns policy for full details.

If I return goods, who pays postage?

A: Please see our returns policy for full details.

If I add an item to my "Saved for Later" list and the price subsequently changes, will I be charged the new price if I then add the item to my basket?

A: Yes. The price is taken at the time of ordering not at the time you "save for later".

If I decide that I want to complete my order later, can I save my basket and retrieve it later?

A: If you are signed in, yes. Just add products to your basket and it will be automatically saved, even if you leave the site. When you return go to the services menu and select 'retrieve a previous basket/order'.

When I'm making a payment and I use my back button to view / change may order why does my basket not appear.

A: The basket is cleared from immediate view once you leave to make payment, however this can be retrieved by going to the Services Menu and selecting "Retrieve a previous basket/order".

How long are prices fixed?

A: New Hot Deals are published frequently. Our prices and our competitors' prices are constantly reviewed to ensure that you get the best deal.

If I change my mind about an order, can I cancel it online?

A: Yes. You may cancel your order at any time before despatch. If you do not require an item once it is delivered you may return it (subject to conditions), see our returns policy for full details.

How can I tell when new products/offers are going to be on line?

A: Send us some feedback and as us to add you to our e-mailing list.

Can I order by phone and still receive discounts if I have registered?

A: No, discounts are only available when ordering on-line. Hot deals, however, are available on-line or on the telephone.

Can I change my invoice address?

A: Your invoice address must always match your registered debit/credit card address. If you move house you can change your invoice address in our customer services pages, but please be sure that the address still matches your registered debit/credit card address. 

Can I change my delivery address?

A: Your delivery address will default to your registered card holder's address. You may change this at the time of ordering. For your security we recommend that deliveries are made to your credit card billing address. We cannot accept responsibility for lost deliveries to addresses other than the invoice address. For orders requesting delivery to addresses other than the recorded card holders address we may undertake additional security checks. You can use our postcode lookup function to complete any address details. Enter your house number (or name) and your postcode and the site will automatically generate the rest of your address. Note that the site does not validate this address, so if you enter an incorrect house number the site cannot check that this matches the postcode.

Can the site look up my address using my postcode?

A: Yes. When you register you can enter your house number (or name) and your postcode and the site will automatically generate the rest of your address. Your invoice address must always match your registered debit/credit card address.  Note that the site does not validate this address, so if you enter an incorrect house number the site cannot check that this matches the postcode. You can also look up an alternative delivery address using this same method.

Can I buy products not offered on the site?

A: No, but send us feedback as we are constantly reviewing our product range.

If I'm not happy with the service I receive, how do I make a complaint?

A:  We want to know. Contact us or send some feedback.

Will I be informed if the goods I have ordered are out of stock?

A:  Yes, we will send you an e-mail to confirm which parts of your order, if any, are out of stock and when you can expect them.

Can I cancel my order if I don't want to wait for the items to come back in stock?

A:  Yes. Contact us if you want to do this.

If I have ordered several products and some are out of stock, will I get them all together or separately?

A:  We will despatch all in-stock items where possible within 5 days. If there are any out of stock items on your order we will determine case by case if we will despatch the remaining items separately or wait until all items are in stock.

Will I have to pay extra postage if items are delivered separately due to being out of stock?

A:  No, you only pay the postage shown at the time you placed the order. Postage is free on all orders over £60. See our delivery and charging policy.

How can I pay for my purchase?

A:  You can pay on-line or on the telephone by Visa, MasterCard, American Express, PayPal or Debit Card (Switch or Visa Delta). Postal payment may also be made by cheque by arrangement.

Can I pay by cash or postal order?

A:  No, sorry.

If I pay by cheque will it take longer to receive my purchase?

A:  Yes, as we will need to wait until your cheque is cleared (usually 10 working days from receipt of the cheque) before we are able to despatch your order.

I don't live in the UK. Can I still order?

A:  Yes, please see our overseas orders section.

Can I add to an order at a later date without paying postage again?

A:  No, you'll need to create a new order.

Why has my attempted payment been declined?

A:  All attempted payments made via our online store are processed via our secure Payment Service Provider. The reasons for declined transactions can be varied and can include incorrect card details such as start date and expiry dates, incorrect card security code or incorrect registered house number and/or postcode. In some instances your card issuer may decline the attempted transaction for other reasons including abnormal card activity or insufficient funds.

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Delivery

How long before I receive my goods?

A: We aim to despatch available products within 5 working days of receipt of your order. See our delivery and charging policy.

Can I have the product delivered to a different address?

A: Your delivery address will default to your registered card holder's address. You may change this at the time of ordering. For your security we recommend that deliveries are made to your credit card billing address. We cannot accept responsibility for lost deliveries to addresses other than the invoice address. For orders requesting delivery to addresses other than the recorded card holders address we may undertake additional security checks. Can use our postcode lookup function to complete any address details. Enter your house number (or name) and your postcode and the site will automatically generate the rest of your address. Note that the site does not validate this address, so if you enter an incorrect house number the site cannot check that this matches the postcode.

Why do you recommend delivery to the card holder's billing address and why will you not accept liability for missing deliveries to other addresses?

A: Experience has shown us that it is rare for deliveries to a card holder's billing address -- usually a domestic property -- to go missing or be misplaced or lost. This can occur more frequently to other addresses, for example, to an office where deliveries need to be signed for. Accidental loss or acts of theft can happen and, therefore, we cannot be held liable in these cases.

Can I get items delivered quicker than standard delivery?

A: Yes, we offer a next working day Express Delivery option that you can add at the basket page. See our delivery and charging policy.

Can I stipulate a delivery time?

A: No. Items are sent by Royal Mail packet post or other similar services. There may be exceptions for large orders. Please contact us if you'd like confirmation.

Will I have to sign for the receipt of the goods?

A:  No. Items are sent by Royal Mail packet post. There may be exceptions for large orders. Please contact us if you'd like confirmation.

Do you deliver overseas?

A: Yes. See our overseas orders page.

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About us

Is there any company information on the site?

A: Yes, we have a page detailing about us.

I need to contact you. Is there a contact e-mail address or telephone number?

A: Yes, just look on the contact us page.

What are your opening hours?

A:  The site is open for business seven days a week, 24 hours a day. Our sales information line is available Monday - Friday 10am to 5.30pm.

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Navigation

Why can I not use my back button to exit the site?

A: If you found us using a search engine, it will be a page of keywords that is referenced by the search engine, not our homepage. Clicking on the search results will auto-forward your browser to our homepage. In these cases you'll need to click your back button TWICE to return to the search engine results.

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Technical

What is a cookie and how does this site use them?

A: To use the full functionality of WithandWithoutWires.com (and most other web shops) you will need to accept cookies

What Are Cookies?

• Cookies are small piece of Software that many web sites (as we do ) transfer to your computer via your Web browser to allow web sites to recognise your browser and to provide added personalised features and efficiency. They are particularly important for storage of items in Shopping Baskets and to identify you on return visits.
• The Help menu on your computer will tell you how to manage cookies, although you do not have make changes if you prefer not to. To take full advantage of our (and other web sites) most useful features we recommend that you leave them turned on.
• It is good practice to "sign off" when you finish using a shared computer which should remove any cookies that our sites places on the computer.
• For more detailed information about cookies visit www.allaboutcookies.org

What if the padlock symbol is not displayed in the Microsoft Internet Explorer status bar?

A: Some versions of Microsoft Internet Explorer may not display the padlock symbol in the status bar. This is a known defect in Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01, 5.x and may occur if the browser does not recognise a secure protocol or if you are viewing a secure web page inside a frame. 

To check the version number of Microsoft Internet Explorer:

1. Select Help in the menu at the top of your browser toolbar 
2. Select About Internet Explorer 

Although the padlock indicator does not appear on the status bar, Microsoft states on the Microsoft Product Support Services page that the connection is still secure. 

To configure your browser to prompt you each time you enter or leave a secure web page:

1. Select View or Tools from the toolbar 
2. Select Internet Options 
3. Select the Advanced tab 
4. Scroll down to the Security section 
5. Check the box to "warn if changing between secure and not secure mode" 

What if I've signed in previously but can't sign back in on my next visit?

A: Make sure you are using your correct user name and password. If you forget your password you can press the "remind me" button at the password entry page. If you forget your user name or still cannot remember your password after the "remind me" page, you can either re-register at the "sign in" page or contact us to give you a new password.

Can I view WithandWithoutWires.com offline?

A: Yes. When you make a Web page available offline, you can read its content when your computer is not connected to the Internet. For example, you can view Web pages on your laptop computer when you don't have a network or Internet connection. Or you might want to read Web pages at home but do not want to tie up a phone line.

You can specify how much content you want available, such as just a page or a page and all its links, and choose how you want to update that content on your computer.

To make a Web page available offline

1. Navigate to the page you want to make available offline.
2. On the Favourites menu, click Add to Favourites.
3. Select the Make available offline check box.
4. To specify a schedule for updating that page, and how much content to download, click Customize.
5. Follow the instructions on your screen.

Notes

• Before you go offline, make sure you have the latest version of your pages by clicking the Tools menu and then clicking Synchronize.
• You will need to be connected to the Internet to place any orders with us.

Can I print pages from the site?

A: Yes. To print a Web page

1. Make are you are looking at the page you want to print.
2. On the File menu, click Print.
3. Set the printing options you want.

• To print a frame or item in a Web page, right-click the frame or item, and then click Print or Print Frame.

Tell me more about the security of your site.

A: Many Internet sites are set up to prevent unauthorised people from seeing the information that is sent to or from those sites. These are called "secure" sites. Your browser should support the security protocols used by secure sites and, if so, you can send information to a secure site with safety and confidence.

When you visit a secure Web site, your browser will display a lock icon on your status bar. WithandWithoutWires.com is hosted on secure servers. Your personal details including your credit card number are kept private and are protected during transmission using Secure Socket Layer (SSL) encryption. This is detailed in our security policy.

If you are about to send information (such as your credit-card number) to an unsecure site, your browser will warn you that the site is not secure.

What are the differences between browsers, specifically Netscape Navigator and Internet Explorer, and how does this site handle them?

A: The answer is 'more than might at first be readily apparent'. Most of the people browsing the Web are using either Netscape Navigator or Microsoft Internet Explorer, and as a result, most HTML authors and Web Designers are writing specifically for one or the other of these browsers ~ in most cases, for both. Each of these browsers has some features that no other browser has, so many sites, such as this one, are optimised to ensure trouble-free operation with all browsers. 

The differences between Netscape Navigator and Internet Explorer are:

• Frame handling: Frames are a way for web authors to break a page up into separate areas, each area with a different page. They make adding navigation bars and cross referenced content much easier to do. For example, the left navigation bar on this site is in a different frame to this FAQ page, but the operation between the two is seamless. If you are looking at a frames page without a frames-capable browser, you won't see all that you were meant to see. Indeed, you wouldn't be able to see this page at all. 
• Tables: Tables allow HTML authors to present information in a format that is more pleasing to the eye than with normal HTML. Tables are also useful in presenting numerical information in an easily read format. Most browsers support tables, but some don't. Much of the product and catalogue information on this site uses tables, so if you have problems looking at them you should think about upgrading your browser.
• Fonts: font styles are a major aspect of graphic design ~ the way the web pages are laid out on the screen ~ and unfortunately this is one area in which the web suffers. However, some browsers, most notably Netscape and Internet Explorer support tags that allow the web designer to alter the font size and style. The fonts that websites display are limited to the fonts installed on your PC, so if a site uses an unusual font then it's possible that your PC won't recognise it. In these cases, your PC will use a default such as Times New Roman, or, in some cases, the next available font in a list created by the site programmer. This site uses Verdana throughout. If Verdana is not available, you might see this site in Helvetica or in Arial.
• Javascript / Java: Javascript and Java are programming languages used to add 'extras' to websites, such as the scrolling status bar on this site. Both Netscape and Explorer support these two programming languages, although each uses different versions with different features. Netscape 3.0 uses an implementation of Javascript, called Javascript 1.1, while Explorer uses Jscript, which is not fully Javascript compatible. Java, on the other hand, is fully supported by all Netscape browsers 2.0 or higher, and Internet Explorer version 3.0 or higher. 
• Added extras: Both major browsers have their own added extras which the other doesn't have, such as marquees, multi-columns, embedded sounds and plug-in support: none of these is used on this site and won't cause a problem to its operation.

Unfortunately, users of Netscape Communicator 4.7 and below will have problems using this site and we recommend that you upgrade to the latest version.

Will the site work with my Mac?

A: We have optimised the site to operate with your Mac, but there may be problems with older browser versions which will not work with some design elements. We recommend that you upgrade your browser to the latest available version. If you continue have problems, please let us know.

Will the site work with my WAP phone?

A: No, this site is will not operate on WAP phones.

Will the site work with my Personal Digital Assistant (PDA)?

A: Yes. This site is fully optimised to operate on PDAs, as long as the PDA is web-enabled. Bear in mind that the site is likely to operate slower on such devices and that we recommend that you upgrade your browser software to the most recent available.

Will the site work with Netscape Communicator 4.7?

A: No. To ensure that any web site can be viewed at its optimum you should always use the most up to date version of your browser software, be it Internet Explorer or Netscape Communicator.

Parts of the homepage are missing and have a 'proxy server error'. What does this mean?

A: A proxy server is part of a computer system that sets aside hard disk space or areas of memory to speed up access across a network. Many businesses use proxy servers and if you are experiencing problems with this, the best course of action would be to contact your technical support staff.

If you have a question that isn't answered here or elsewhere on the site, contact us.